Workspace Services Administrator/Receptionist
Permanent, Full-Time Opportunity (37.5 hours)
Location: Clapham Park, SW2 4AX
Salary: £27,844 - £29,320
We have an exciting opportunity to join a dynamic growing team, delivering exceptional levels of customer service and operational resilience. Teamwork is at the heart of our culture so if you feel you have what it takes to create an amazing workspace we invite you to read on.
This role is a permanent, full-time contract working 37.5 hours per week, Monday to Friday and requires daily presence in the office. The base office of this role will be Clapham Park (SW2 4AX), although the expectation is to travel to any of the offices within the London region to support the Workspace Services team to ensure compliance duties are carried out at sites where there is no daily presence and during planned and unplanned absences. Travel expenses from the base office will be reimbursed in accordance with the Business Travel & Expenses Policy.
As part of the Workspace Services team, who take pride in providing services within the office estate of MTVH, the Workspace Administrator/Receptionist will support and assist the Workspace Services Team in all general reception and administration duties. You will be the welcoming face of our business, interacting with staff, clients, suppliers and visitors with a focus on improving building user experience. Duties include, but are not limited to:
* Meeting and greeting visitors including organising appropriate hospitality, maintaining the visitor records system
* Managing meeting room bookings and requests
* Providing support to the Workspace Services Team to ensure offices maintain 100% compliance in areas of health, safety and planned preventative maintenance
* Access control management, issuing and programming access cards and staff IDs
* Postal functions (incoming and outgoing)
* Ordering and maintaining stock in relation to the workspace service provision
* Processing and prioritising work order requests from colleagues through a central helpdesk system
* Attending team meetings and producing subsequent minutes and actions
* Providing support to the Workspace Services Team in maintaining supplier matrices and the associated documentation
* Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work
* Manual handling
What you'll need to succeed
* Previous relevant operational office experience within the Facilities or Hospitality sectors
* Demonstrable experience of excellent IT and Microsoft Office skills
* Strong communication skills
* Detail oriented and able to prioritise workload
* Ability to work independently and as part of a team, influencing colleagues and building users where appropriate
* Customer focused with a proactive, flexible approach
* Actively manages relationships that will ensure objectives are achieved
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