Customer Service Coordinator
£12.90 per hour PAYE
Pollards Wood, Chalfont St. Giles
18 Month Contract
Our client is currently searching for a Customer Service Coordinator to join their team at their Pollards Wood office in Chalfont St. Giles
Responsibilities:
1. Customer & Field Engineer Coordination
* Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and Field Service Engineers.
* Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
* Handle escalations and ensure timely, customer-focused resolutions.
2. Operational Support & Logistics
* Support internal teams with tools, parts and transport logistics
* Resolve courier and supply chain issues to maintain service continuity
* Collaborate with global logistics and planning teams to optimise service delivery
3. Contract & Billing Execution
* Administer service contracts and manage non-contract service activities
* Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier / customer onboarding
* Manage purchase orders, payables and dispute resolution in alignment with compliance standards
4. Cross-Functional Collaboration
5. Partner with legal,...