Senior Onboarding Calculations Consultant - Defined Benefits, Glasgow
Client: LegalAndGeneral
Location: Glasgow, United Kingdom
Job Category: Consulting
EU work permit required: Yes
Job Reference: e09bfa2e70a2
Job Views: 3
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description
Do you have experience working with Defined Benefit Pension schemes? Are you looking to take on a senior role within a dynamic team? If so, join us as a Senior Operational Support Consultant.
In this role, you will apply your expertise to maintain scheme data, administer and update individual member records, and handle all aspects of customer claims work. You will also have the opportunity to support complex benefit structures and provide technical expertise to both ongoing and new schemes.
This is a hybrid working opportunity, allowing flexible work between our central Glasgow Office and your home to promote work-life balance.
What you'll be doing:
* Providing efficient administration and claims services to scheme members, Trustees, and intermediaries
* Calculating individual Defined Benefits quotations from various schemes
* Designing and issuing non-standard communications tailored to customer needs
* Implementing effective Quality Checking to ensure accurate benefit calculations
* Acting as a Subject Matter Expert (SME) and technical resource for the team
* Designing and delivering training focused on fair treatment and positive customer outcomes
* Supporting activities such as valuations, data updates, and bulk transfers
* Managing the end-to-end onboarding process of new DB Pension schemes
Who we're looking for:
* Experience/knowledge of Defined Benefit pension scheme administration, preferably with a relevant qualification such as CII/PMI
* Understanding of benefit structures and administration in Defined Benefit schemes
* Strong customer focus and relationship management skills
* Ability to manage tight deadlines and prioritize tasks
* Leadership qualities with a proactive problem-solving approach
* Commitment to maintaining positive relationships with customers and stakeholders
* Familiarity with GDPR, Money Laundering, Complaints, Treating Customers Fairly, and Breach guidelines
Benefits:
* Participation in annual performance-related bonus and share schemes
* Generous pension contributions
* Life assurance and private medical insurance
* At least 25 days holiday plus public holidays, with options to buy or sell holiday days
* Flexible family leave policies
* Option to participate in electric car salary sacrifice scheme
* Discounts on products and services
* Modern, collaborative office spaces designed for wellbeing
Additional Information
At L&G, we believe in generating positive returns today while helping to build a better future for all. We foster an inclusive culture that values diversity, integrity, and your wellbeing. We support flexible working arrangements and encourage you to bring your strengths and potential to our team, even if you don't meet every criterion listed.
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