Job Description
We have an exciting opportunity for a Regional Partnership Manager to join our evolving team on a Fixed-Term Contract until 31st March 2026. As Regional Partnership manager you'll have full ownership of the Delivery Units & Contractor function within a defined region aligned to the operation. You will deliver successful performance and excellent customer and client experience in the final mile through operational effectiveness, quality, cost, service, and standards of the Delivery Unit Operation and in the Contractor management. This is a management role requiring significant initiative and the ability to influence the behaviours of others. You will be expected to travel to various locations and be present, visible, and impactful in the operations you are working on to improve and service standards and performance.
Interested? Take a look at the below to understand what you'll be doing:
1. Ensure the Delivery unit offers both internal and external customers the highest levels of customer service throughout the sortation process. (e.g., Delivery Teams & Couriers)
2. Delivery unit performance including scanning, Next Day to courier fails, damages and claims, productivity, Health and safety, enquiries and engagement of people.
3. To utilise performance insight from the Operational Performance Team to own the DU & Contractor operation and use this MI Insight t...