The University of Manchester is a truly global institution with a reputation for education and innovation that resonates across the world, offering a wide range of courses and boasting outstanding facilities in the center of Manchester.
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, we focus on delivering excellent customer service and quality services for our staff, students and researchers.
Find out more about our organisation and values:
IT Services: About us and ITS Practice Charter
Benefits of working at The University of Manchester
The team
The Network team sits within the core area of CTS in IT Services, providing underpinning network services and support to our customers. Our network team work closely with all parts of IT Services and throughout the University to ensure our services are consistently meeting and adapting to the changing needs of the University.
The University of Manchester is large and steeped in history and heritage, as such our IT landscape is broad and complex. From cultural institutions such as Jodrell Bank, to state-of-the-art teaching and research facilities such as the new Engineering Buildings and the National Graphene Institute, the scope of the services we provide are wide-ranging.
The role
The University of Manchester operates one of the largest single site campus networks in the UK and is currently undergoing a major refresh of all its LAN, Data Centre and DDI infrastructure.
After a period of working with a managed service partner, ITS have made the decision to bring services in-house. A strategic decision that puts our network infrastructure directly in our hands, enabling delivery of rapid, tailored support that aligns perfectly with our unique business requirements.
Based within the Networks team, the Network Service Operations Coordinator ensures the smooth day to ‑today operation, coordination, and continuous improvement of network services across the University's infrastructure environment. The role supports the Network Manager by overseeing service workflows, managing operational processes, coordinating incident and change activities and ensuring that network services remain reliable, secure ‑day operation, coordination, and continuous improvement of network services across the University's infrastructure environment. The role supports the Network Manager by overseeing service workflows, managing operational processes, coordinating incident and change activities and ensuring that network services remain reliable, secure and aligned to business needs and priorities.
Specific Role Requirements
It is important that candidates have experience of both service delivery and operations of enterprise class networking and backend services and can think innovatively to identify issues and assign resources. The University of Manchester, IT Services, have Service Now (Connect) as its primary service management tool. It would be beneficial for candidates to have previous experience or exposure to this tooling.
In return, you will receive exposure and experience in the latest HPE networking technologies and have an opportunity to work alongside both an experienced University network team and our strategic Network partner to contribute towards the development and ongoing support of one the UK's largest, single campus, software defined network rollouts.
The person
The successful candidate will possess some of the following experience:
Experience of coordinating IT or network service operations within a medium to large organisation and tracking performance against SLAs/OLAs.
Demonstrable experience of working with network support teams, service desks or NOCs
Experience in allocating and monitoring work to optimise the performance of a team, including identifying and addressing skills and knowledge gaps
Experience liaising successfully with multiple technical teams and third-‑party suppliers.
Possess strong communication skills, both written and verbal, to clearly convey management information, changes and improvements to network operations practices to a wide range of audiences.
Hands ‑on experience of supporting incident, change and problem management processes using ITIL principles.
Understanding of core networking concepts (LAN, WLAN, routing, switching, firewalls, VPN)
Knowledgeable of security fundamentals (e.g. access control, patching, vulnerability basics, etc.).
Extensive experience of maintaining documentation, inventories, workflows and operational processes, as well as using a CMDB
Analytical with strong attention to detail – able to identify and articulate issues to both technical and non-technical audiences
When addressing the person specification criteria in your application for this role, please ensure you make reference to the specific role requirements above.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working – you can find out more here
Blended working arrangements may be considered
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Enquiries about the vacancy, shortlisting and interviews:
Name: Warren Mittoo
Email:
General enquiries:
Email:
Technical support:
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.