Job Introduction
About the Role
Casual Front of House/ Host at Gulf Air Falcon Gold Lounge Heathrow Airport T4
We’re experience makers.
And relationship builders.
And we’re hiring !
Most people only dream of being at the most exclusive places or out-of-this world events. At Sodexo Live! you don’t dream it, you live it every day. Here you’ll grow your skills at the most celebrated events and venues alongside a team of hospitality professionals that work, celebrate, and make memories together. Because we’re more than just waiters.
Be part of something greater.
Casual Front of House/ Host at Gulf Air Falcon Gold Lounge Heathrow Airport T4
Role Responsibility
Start of shift:
* Set the lounge furniture, Cushions coffee tables etc, ensure the condiments, glasses, cups etc are neatly arranged.
* Ensure all food and beverages are displayed according to specification.
* Ensure the coffee machine is ready to use.
* Water the plants.
* Load service counters as and when directed and to ensure sufficient supplies throughout the service period.
* Ensure that the lounge seating area is clean, sofa chairs and tables are arranged as per the lounge plan.
* Assist the chef with some food preparations for example fruit plates, cheese boards etc.
* From time to time, you might be asked to carry other reasonable tasks such as helping with stock rearrange delivery (Juices, Water other Fizzy drinks which use for front of house)
* Buffet area deep cleaning (Days when we haven’t got Kuwait in the morning)
* Clear the table areas and ensuring that all the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
* Ensure all food and beverages are displayed according to specifications and replenished as necessary.
B. During the shift, and after Lounge operating hours:
* Maintain the presentation and cleanliness of the dining, bar and buffet areas at all times.
* Ensure the dining area is adequately stocked during service times.
* Clear the table areas and ensuring that all the used crockery and cutlery and glasses are cleared from the dining area and brought to the dishwashing area.
* Ensure all food and beverages are displayed according to specifications and replenished as necessary.
* Provide an efficient and friendly service to lounge customers, ensuring that all their needs are met.
* Build rapport and interact with customers.
* Report any customer feedback (complaints and compliments) and take some remedial action, if possible.
* Liaise with, and assist chef on duty and Gulf lounge team, as required.
* Maintain lounge cleanliness during lounge operating hours.
* Handle coffee machine cleaning process after the lounge closes.
* Wipe all tables, cupboards, desks and other furniture free from finger/food/ beverage stains.
* Vacuum the buffet area to remove all dirt and crumbs
* Sweep and mop the buffet tiled area
* Report any incidents of accidents, fire, theft, loss, damage, or other irregularities to your Line Supervisor or Manager.
* Time to time, you might be asked to carry other reasonable tasks
Key Performance Indicators (KPIs)
* To dress accordingly to the standards and guidelines always advised and wear the supplied uniform garments when on duty.
* To only use products and equipment supplied and specifically for the job.
* Ensure that all H&S documentation for example cleaning schedules is signed off daily once all tasks have been completed.
* Comply with all legal and company procedures relating to food safety, health and safety and personal hygiene.
* Proactive in completing online upcoming trainings to be fully compliant.
* Sign in and out when on shift to ensure hours worked are paid correctly. Follow the shift’s rota.
* Attend training sessions and staff meetings as requested.
The Ideal Candidate
Essential
* Front of house and customer facing experience is a must
* An element of food experience
* Highly motivated
* Attention to detail
* Able to work on own initiative within a team environment
Desirable
* Lounge experience
* Airport experience
Package Description
* 16-24 guaranteed hours per week
* £ per hour
* Any employee benefits, rewards and recognition.