Location: Leeds (Hybrid, 2/3 days per week)
Duration: 6 months
Day rate - £450pd inside IR35
Clearance: BPSS and SC clearable
Human Centered Design - Service Designer
Position Description
Your future duties and responsibilities
In this role, you will take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities. Working collaboratively with researchers, product managers, and engineers, you'll turn insights into actionable service improvements, ensuring every journey is intuitive, inclusive, and effective. You'll play a leading part in shaping service design practices, modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.
You will contribute to a culture that values creative thinking, shared learning, and continuous improvement, empowering you to bring forward innovative ideas and take ownership of meaningful outcomes.
Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.
Design & Deliver: Create clear as-is and to-be service blueprints, user journeys, and system maps to identify opportunities and pain points.
Collaborate & Influence: Facilitate co-design workshops, engage stakeholders, and communicate concepts through compelling visuals and storyt...