Company: Confidential
Position: IT Director
Location: London
Salary: £70,000-£90,000
Key Objective/Mission Statement:
IT Director is a strategic and hands‑on leader responsible for managing the company’s technology infrastructure, enterprise systems, and workplace environments across multiple office locations. This role ensures a secure, efficient, and scalable tech and physical environment for our teams including e‑Commerce, operations, creative, and production.
Responsibilities
* Oversee office space readiness, including IT setup, conference room functionality, and general tech‑related facilities maintenance. Manage equipment and office tech vendor relationships (Internet providers, printers, phone systems, etc.). Support space planning, desk assignments, and equipment set‑up for in‑office and hybrid teams. Act as a point of contact for office‑related troubleshooting and minor facilities issues.
* Oversee company‑wide IT infrastructure, including hardware, software, network systems, cybersecurity, and Help Desk services across multiple locations.
* Troubleshoot and resolve escalated technical issues related to networking, hardware, and software.
* Lead system documentation, backup protocols, and endpoint security across devices.
* Standardize IT practices and software stacks to support operational growth and cross‑department efficiency. Manage software licensing, renewals, and cost optimization across all systems.
* Partner with cross‑functional teams (eCommerce, Finance, HR, Legal, Ops) to scope, source, implement, and maintain enterprise software systems including ERP, HRIS, Project Management, eCommerce. Lead systems integration, configuration, vendor selection, rollout, and training efforts. Evaluate new platforms to meet evolving business needs and scale internal operations.
* Maintain IT policies and controls to meet compliance standards (e.g., J‑SOX, GDPR, SOC2). Ensure proper employee access management and IT asset tracking across the employee lifecycle. Conduct regular audits of hardware and systems to monitor compliance and system health. Lead data protection strategies and business continuity planning.
* Oversee all technical aspects of employee onboarding and offboarding including hardware provisioning, systems access, and security setup. Provide user support for systems, applications, and internal tools. Deliver IT training and documentation to support employee self‑service and compliance.
* Provide regular reporting to executive leadership on system performance, risks, budget, and recommendations for improvements. Manage IT and workplace operations budgets, vendor contracts, and purchasing decisions. Lead tech‑related efforts during M&A integrations, organizational expansions, or software transitions. Collaborate closely with senior stakeholders to ensure systems align with company strategy and growth plans.
Requirements
* 5-7+ years of experience in IT operations, including 1+ years in a leadership role.
* Proven experience sourcing, implementing, and maintaining enterprise software systems (ERP, HRIS, project management, eCommerce tools).
* Strong working knowledge of Windows, MDM solutions, cybersecurity frameworks, and modern SAAS tools (e.g. Google Workspace, Slack, Box).
* Experience supporting e-Commerce, digital operations, or technology‑driven creative organizations is a strong plus.
* Demonstrated success managing multi‑site technology environments and office operations.
* Excellent project management, vendor negotiation, and budgeting skills.
* Strong interpersonal, communication and cross‑functional collaboration abilities.
* Comfortable working in a fast‑paced, creative, and entrepreneurial environment.
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