Role: Aftersales Advisor Location: Hinckley, Leicestershire Hours: Full Time: 38.5 hours per week (9am-6pm Mondays, 10am-6pm Tuesday-Fridays, no weekends) Pay: £12.21 per hour We’re seeking an organised and proactive Customer Service Advisor / Aftersales Advisor for our Client's Used Car Dealer in Hinckley. The Role: - Making and taking inbound and outbound calls & dealing with e-mails in a courteous and effective manner; - Liaising with customers, warranty companies and repairers, keeping customers updated with service requirements and activity on their vehicle; - Dealing with any customer complaints and escalating where necessary; - Advising customers on work required to their vehicle, gaining authorisation for work to be completed; - Maintaining a high level of customer service at all times with the aim of exceeding customer expectations. The Requirements: - Experience of delivering high levels of customer service in a busy and demanding environment - experience within the Motor Industry is highly beneficial; - Excellent interpersonal skills and confidence dealing with customers; - Results-focused and resilient - able to learn from feedback and make constant improvements to the customer service; - Motor Industry experience and/or any technical knowledge of vehicle mechanics would be highly beneficial. If you’re ready to step into a role where organisation meets opportunity, and you want to grow your car...