Garden Centre Manager
Location: Alton
Contract Type: Permanent
Hours: Full Time – 45 Hours Per Week, including weekends
At British Garden Centres, we aim to deliver a great experience in our Centres and go above and beyond to create an exceptional customer service experience. We are looking for a Garden Centre Manager to join our forward‑thinking team. Working in the Garden Centre is a high‑volume environment with a fast turnaround.
The successful candidate should have proven managerial experience and be physically fit, as this is a very hands‑on role and some heavy lifting may be required. A highly motivated individual with a passion for exceptional retail standards, driving sales and excellent customer service is essential. Must have previous Garden Centre Management experience either as a centre manager or deputy manager, and be able to motivate a team of managers and supervisors to work efficiently and effectively to meet deadlines. Plant knowledge is preferable. As a Garden Centre Manager you will manage, lead, inspire and develop an amazing team, ensuring all customers have a great in‑store experience.
What we Offer
* Benefits include staff car parking and staff discount at our Garden Centres and Restaurants as well as at our Leisure Park.
* Rate of pay negotiable depending on experience.
Skills required
* Excellent customer service skills.
* Communication and team management abilities.
* Experience working in a similar role.
* Experience of managing a team.
* Horticulture experience is beneficial.
Duties will include
* Excel knowledge essential to manage rotas and budgeting.
* Close attention to detail required to implement and manage all aspects of company policy and procedures such as EPOS, stock management, health & safety, security and cash handling.
* Keyholder duties.
* Management duties.
* Delivering all KPI’s, costs and budgeting.
* Colleague development and succession planning.
* Delivering colleague engagement and training.
* Ordering and stock taking.
* Excellent customer service.
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