An opportunity has arisen to join us as a Service Team Manager at Mercedes-Benz of Basingstoke. The Service Team Manager is responsible for every aspect of a customers after sales experience. The main purpose of the role is to ensure the efficient operation of your own group of customers, to meet and exceed their expectations and maximise workshop profitability. The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
Main Duties:
To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
To work with the workshop team to achieve the highest possible levels of performance.
Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and, provide a cost estimate for repair work
Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns
To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
To...