Style Expert
Location: New Bond Street
Contract: Permanent
Your role @CHANEL:
The Style Expert is responsible for delivering an exceptional, personalised luxury styling experience while elevating the boutique team’s styling expertise and culture. This role requires expert product knowledge, strong fashion sensibility, and an elevated approach to client engagement with team coaching, training, and style leadership. Acting as a mentor to Fashion Advisors, the Style Expert curates tailored, memorable experiences through elevated styling, contributes to boutique performance, fosters a culture of styling expertise, and supports the boutique’s style community.
What impact you can create at Chanel:
1. Deliver exceptional, one-to-one styling experiences that reflect each client’s lifestyle, personality, and individual expression of CHANEL style
2. Elevate the boutique’s styling culture by acting as a role model, mentor, and coach to Fashion Advisors
3. Strengthen client relationships across all segments, from prospects to VICs, through emotional, intimate, and discovery-led journeys
4. Drive boutique performance through curated selling, wardrobe building, and cross-category styling
5. Contribute to the development of Style Expertise within the boutique by sharing best practices and supporting the Style Expertise roadmap
6. Enhance client satisfaction and loyalty by translating feedback into actionable insights for boutique leadership
What you will bring to the role:
7. Proven experience as a stylist, Fashion Advisor, or boutique coach/trainer within luxury fashion
8. Strong style authority with an advanced understanding of silhouette, proportion, and styling methodology
9. Ability to curate complete and interchangeable wardrobes with strong cross-selling and upselling capability
10. Deep knowledge of luxury markets, trends, craftsmanship, and client behaviours
11. Excellent communication and relationship-building skills, with the confidence to coach, motivate, and train teams
12. High standards of presentation, grooming, and professionalism
13. Strong operational excellence and attention to detail
14. Experience with VIC clients, personal shopping, or image consulting (desirable)
15. Multilingual communication skills or formal styling/fashion certifications (desirable)
You are energised by:
16. Creating meaningful, personalised client experiences rooted in emotion, discovery, and long-term relationships
17. Acting as a style mentor and inspiring others to build confidence and expertise in styling
18. Sharing fashion knowledge, best practices, and styling insights with curiosity and generosity
19. Working cross-category and cross-collection to showcase the versatility and timelessness of CHANEL creations
20. Supporting boutique initiatives, styling activations, and client events
21. Monitoring performance, styling KPIs, and client feedback to continuously elevate standards
22. Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas:Restoring Nature and ClimateInvesting in CircularityAdvancing dignity and prosperityPromoting the autonomy of women
What you will gain from this experience:
23. The opportunity to position yourself as a recognised style authority within a prestigious luxury Maison
24. Exposure to advanced styling, coaching, and leadership responsibilities within a boutique environment
25. The chance to build deep, long-term relationships with a diverse and loyal client community
26. Ongoing development of your fashion, styling, and mentoring expertise
27. The ability to contribute to product strategy, buying feedback, and the broader style community within CHANEL
28. The UK Region plays a pivotal role in delivering on CHANEL’s House Sustainability Ambitions. Transforming our business and leaving a lasting positive impact on people and planet will require the collaborative efforts of everyone across our House. As an employee of CHANEL, you will be an important part of this journey.
Benefits at CHANEL
Our employee benefits have been created to support you across your professional and personal life by offering you:
29. Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
30. Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
31. Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
32. Platforms: Multiple Platforms to support across Wellbeing
33. Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
34. Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
*Benefits are eligibility dependant and subject to change at any time