Job Information
* 15/06/2026
* £20,000 per annum
* Apprenticeship - Advanced apprenticeship: level 3
* Salford City Stadium, 1 Stadium Way, Eccles, Manchester, M30 7EY
About Connectus Group
Connectus Group Limited has over 20 years of experience delivering managed services to public sector clients, technology partners, schools, SMEs, and large corporations across the UK. Our solutions empower businesses to work faster, smarter, and more securely. We offer services in connectivity, network and cybersecurity, voice, IT support, and data storage and backup
Responsibilities
* Act as the first point of contact for IT support queries via phone and email
* Log and manage incidents using service management tools
* Resolve issues in line with SLAs or escalate to second/third-line support when necessary
* Attend customer sites for installations and troubleshooting
* Assist in building and supporting VOIP platforms and full-fibre networks
* Maintain accurate documentation for hardware and software systems
* Support senior engineers on projects and complex faults
Desirable Skills
* Windows 11 and Office 365
* Basic networking concepts
* LAN/WAN technologies (routers, switches, firewalls)
* Fibre optic communications
* VOIP, SIP, ISDN
* Broadband technologies (ADSL/VDSL, FTTC, FTTP, Point-to-Point)
* Strong customer service focus
* Proactive and able to work under pressure
* Good initiative and problem‑solving skills
* Full UK driving license
Entry Requirements
* 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject
* GCSE Maths and English (or equivalents) at grades 3+ (D or above)
* Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
Benefits
* Extra holiday for your birthday
* Ability to take up to 5x unpaid annual leave days
* Length of service awards
* Free on‑site parking
* Study support
* Team‑building and social events
* Free tickets to sporting events with hospitality
* Referral bonuses
Future Prospects
Opportunity to progress within a growing technical organisation.
About QA
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Job Reference
Job Ref: 85843
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