Job summary The Cancer Services Team are looking for Cancer Follow-up Coordinators. The Cancer Follow-Up Coordinators will work alongside Cancer Support Workers and Clinical Nurse Specialists along with the wider Cancer team to ensure patients have a timely, efficient, effective and supported follow-up period following completion of their cancer treatment. Post-holders will be based in a specific cancer - type team and work closely with the clinical and non-clinical members of that team. These roles will be based across all our hospital sites - Royal Sussex County Hospital, Princess Royal Hospital, Worthing Hospital and St Richard's Hospital. Please note: This role does not meet theminimumcriteria for visa sponsorship under the current UK immigration rules, which set specific salary and skill thresholds. As such, we are unable to provide sponsorship for this post. Applicants will therefore need to already have the right to work in the UK to be considered. We include this information at the outset to provide clarity and avoid unnecessary inconvenience for applicants. If you do not meet the sponsorship requirements, and you are applying using a Graduate visa as your right to work, you must have a minimum of 18 monthsremainingon your visa attimeof application. Main duties of the job The post-holder will: Track patients following treatment, including enrolment onto and discharge from remote follow-up systems. Coordinate investigations and symptom assessment questionnaires as per a pre-defined schedule Evaluate results within a clinically supervised protocol Communicate with patients the outcome of review via standardised letters. Escalate to the clinical team as indicated by the protocol About us At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust. Candidate Pack Please note that if you currently work for another NHS Trust orUHSussexand you are applying to accept this position as asecondmentopportunity, before applying you must seek agreement andauthorisationfrom your current Trust/Manager.Secondmentscan't be agreed without this approval. If you are unable to gain approval you should refrain from applying unless you wish to take this role as a fixed term position. Job description Job responsibilities Communication Build relationships with a wide range of staff both internally and externally to undertake job role. Regularly communicate with patients to support them with the completion of symptom questionnaires. Liaise with all diagnostic departments internally and externally to ensure that patients tests are booked, undertaken and reported. Ensure all interactions with patients and staff are accurately recorded on the Trusts Cancer Register (Somerset). Distribute standard correspondence and/or contact patients (as defined in specialty specific standard operating procedures). Participate in PTL review meetings Escalate concerns to the appropriate or agreed MDT member. Attend and occasionally lead the cancer department daily huddles to ensure the trust communications and any changes in policy and procedures are received Service Delivery and Improvement To have specialist knowledge of specific cancer pathway procedures and clinical protocols and contribute to MDT policies and procedures, especially those associated with tracking, implementing practice as agreed To monitor patient pathways, escalating any breaches in pathway compliance and test results outside of range (as documented in clinical protocols) To develop specialty-specific work practices to enable cross cover. To distribute patient experience surveys when required. To provide any requested support to the MDT to ensure the implementation and monitoring of changes to the patient pathway ensuring a continuous cycle of improvement. To participate in staff surveys. Contribute to any patient letters/information leaflets designed by the MDT. To maintain a regular stock of patient information leaflets, ordering from suppliers and using I-PROC People Management and Development Develop and or monitor standard operating procedures around specific working practices within sphere of responsibility. Demonstrate own duties to new starters, less experienced staff and those in other cancer tumour groups. Advise members of the MDT on the use of the Cancer PTL: act as champion/Super user. Patient Care Delivery To provide general non-clinical advice to patients as a result of their telephone/email queries especially appointments and information around agreed clinical protocols. To signpost patients with any clinical queries to the Cancer Nurse specialist/s. To signpost patients with specific information queries to the Cancer Support workers. Learning and Development To assist with the recruitment of similar roles within the division. Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, the post holder maybe asked to flexibly undertake other duties that are consistent with the role and banding, including project work, internal job rotation and absence cover. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation. Job description Job responsibilities Communication Build relationships with a wide range of staff both internally and externally to undertake job role. Regularly communicate with patients to support them with the completion of symptom questionnaires. Liaise with all diagnostic departments internally and externally to ensure that patients tests are booked, undertaken and reported. Ensure all interactions with patients and staff are accurately recorded on the Trusts Cancer Register (Somerset). Distribute standard correspondence and/or contact patients (as defined in specialty specific standard operating procedures). Participate in PTL review meetings Escalate concerns to the appropriate or agreed MDT member. Attend and occasionally lead the cancer department daily huddles to ensure the trust communications and any changes in policy and procedures are received Service Delivery and Improvement To have specialist knowledge of specific cancer pathway procedures and clinical protocols and contribute to MDT policies and procedures, especially those associated with tracking, implementing practice as agreed To monitor patient pathways, escalating any breaches in pathway compliance and test results outside of range (as documented in clinical protocols) To develop specialty-specific work practices to enable cross cover. To distribute patient experience surveys when required. To provide any requested support to the MDT to ensure the implementation and monitoring of changes to the patient pathway ensuring a continuous cycle of improvement. To participate in staff surveys. Contribute to any patient letters/information leaflets designed by the MDT. To maintain a regular stock of patient information leaflets, ordering from suppliers and using I-PROC People Management and Development Develop and or monitor standard operating procedures around specific working practices within sphere of responsibility. Demonstrate own duties to new starters, less experienced staff and those in other cancer tumour groups. Advise members of the MDT on the use of the Cancer PTL: act as champion/Super user. Patient Care Delivery To provide general non-clinical advice to patients as a result of their telephone/email queries especially appointments and information around agreed clinical protocols. To signpost patients with any clinical queries to the Cancer Nurse specialist/s. To signpost patients with specific information queries to the Cancer Support workers. Learning and Development To assist with the recruitment of similar roles within the division. Attend mandatory training updates as required. Undertake training as necessary in line with the development of the post and as agreed with the line manager as part of the personal development process. Achieve and demonstrate agreed standards of personal and professional development within agreed timescales. Identify own learning needs and jointly plan training requirements with your line manager Participate in the Trusts appraisal process to discuss how your role will help deliver the best possible care to our patients and help to deliver any changes in service This job description is an outline of the role and responsibilities. From time to time due to the needs of the service, the post holder maybe asked to flexibly undertake other duties that are consistent with the role and banding, including project work, internal job rotation and absence cover. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the department and the organisation. Person Specification Application form Essential Minimum of 5 GCSE's or equivalent Educated to NVQ level 3 or equivalent level of experience Excellent IT skills with an understanding of word, excel and power point, outlook Skills in verbal and written communication. Negotiation. Producing and managing reports and databases. Following specific protocols and ability to initiate change to improve efficiency. Experience of training others in own area of work Ability to work on own initiative with minimal supervision Desirable Broad understanding of Cancer pathways and cancer waiting times standards. Previous NHS experience. Teaching and coaching experience. Experience of communicating with patients. Experience of being involved in Service Developments. Equality, Diverity and Inclusion Essential Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues Person Specification Application form Essential Minimum of 5 GCSE's or equivalent Educated to NVQ level 3 or equivalent level of experience Excellent IT skills with an understanding of word, excel and power point, outlook Skills in verbal and written communication. Negotiation. Producing and managing reports and databases. Following specific protocols and ability to initiate change to improve efficiency. Experience of training others in own area of work Ability to work on own initiative with minimal supervision Desirable Broad understanding of Cancer pathways and cancer waiting times standards. Previous NHS experience. Teaching and coaching experience. Experience of communicating with patients. Experience of being involved in Service Developments. Equality, Diverity and Inclusion Essential Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Sussex NHS Foundation Trust (279) Address Princess Royal Hospital Lewes Road Haywards Heath RH16 4EX Employer's website