Our Vision is to provide the best mental health, learning disability, autism, community, and physical health services for the populations we serve.
As an integrated Trust, Lancashire and South Cumbria NHS Foundation Trust (LSCFT) delivers a comprehensive range of services, including:
* Primary and secondary mental health care for children and adults, including specialist inpatient child and adolescent mental health provision, perinatal mental health, and forensic services with low and medium secure care.
* Specialist mental health inpatient care for individuals with learning disabilities, alongside specialist community support for children and adults with learning disabilities and autism, including intensive support.
* Extensive community physical health and well‑being services for children and adults, covering prevention, treatment, rehabilitation, and long‑term condition management.
The Trust was first established in 2002 and employs approximately 7,500 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health, general nurses, children’s nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers, as well as those specialising in learning disabilities and community physical health services.
The post holder will work as part of the Lancashire & South Cumbria NHS Foundation Trust’s Digital team.
The post holder will work as part of a team who will provide first‑point‑of‑contact support to both agile and anchor workers across Lancashire and South Cumbria and any external agencies that LSCFT supply technical services to.
Main duties of the job
We are an ITIL driven Service Desk and we require a Foundation qualification or proof of working towards this. Effective communication, the ability to prioritise and plan workload is essential. We currently support over 8,500 customers and, whilst only a small team, we are very effective.
We require motivated people with the energy and enthusiasm for dealing with the volume of calls currently handled by the desk.
Working for our organisation
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under‑represented groups. If you’d like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT supports flexible working; we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi‑time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Qualifications
* Educated to GCSE standard or equivalent in Maths and English.
* NVQ level III in relevant subject or equivalent.
* ITIL Foundation Qualification or proof of working towards it.
Knowledge
* In-depth knowledge of Microsoft Office packages including Word, Excel, PowerPoint and Outlook.
Experience
* Demonstrable experience of working effectively in an office environment undertaking a range of administration duties.
* Experience working in a customer services environment.
* Experience of working to deadlines.
Skills
* Able to build effective working relationships at all levels.
* Proven ability to communicate appropriately and effectively with all grades of staff both verbally and in writing.
* Excellent interpersonal skills.
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