Service Delivery Associate
Location: Based onsite in London/Basingstoke
We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability.
For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves.
The role is crucial to the successful delivery of both new and ongoing services, maintaining a focus on meeting and exceeding customer expectations.
Successful candidate must be eligible for high level clearance.
Your experience
* Have a proven track record of Service Delivery Management
* Customer management
* Reporting internally and externally
* Incident management
* Problem management
* Change management
* Release and Deployment
* Capacity and Availability Reporting
* Commercial governance
* Contract adherence and management
* Possible Telephone Stand By 1-4 weeks
* Security
Your benefits:
* 25 Days annual leave plus public holidays (3 flexible)
* Pension – Double matching contributions of up to 10%
* Life assurance
* Companywide incentive plans
* Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
* Perks at work – employee discounts
* Employee assistance programme/ virtual GP
Recruitment Process:
The recruitment process consists of one stage of interviews.
We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.
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