Service Delivery Associate
Location: Based onsite in London/Basingstoke
We are looking for a Service Delivery Associate to aid in the set up and management of end-to-end processes on one of our DNS accounts. The role holder will be responsible for supporting a Process Owner team in setting up and establishing a new Operational Service Management (OSM) team delivering across Service Management disciplines, including but not exclusively; Incident, Problem, Change, Release and Deployment, Capacity and Availability.
For each Service Management function, the role holder will be responsible for supporting the existing Service Delivery Managers and the underpinning Processes, Templates, Work Instructions and Toolsets. The aim of this role is to ensure that the Service is established such that it is compliant with the relevant processes and standards, is delivered in the most efficient manner, and continually improves.
The role is crucial to the successful delivery of both new and ongoing services, maintaining a focus on meeting and exceeding customer expectations.
Successful candidate must be eligible for high level clearance.
Your experience
* To be successful in this role, you should:
* Have a proven track record of Service Delivery Management
* Customer management
* Reporting internally and externally
* Incident management
* Problem management
* Change management
* Release and Deployment
* Capacity and Availability Reporting
* Commercial governance
* Contract adherence and management
* Possible Telephone Stand By 1-4 weeks
* Security
Recruitment Process:
The recruitment process consists of one stage of interviews.
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