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Job Description
Location: Healix Group, Healix House, Esher Green
We’re looking for a proactive and relationship‑driven Account Manager to join our team. In this role, you’ll be the trusted partner for a portfolio of clients—understanding their goals, ensuring their satisfaction, and identifying opportunities to add value.
If you thrive in a client‑facing environment, enjoy problem‑solving, and excel at coordinating across teams, this is a fantastic opportunity to step into a key role that directly contributes to client success and business growth.
Essential
* Experience in account management or a client‑facing role
* Strong communication, negotiation and relationship‑building skills
* Ability to manage multiple priorities with excellent attention to detail
* Proactive, solutions‑focused mindset
* Confidence using CRM platforms (Salesforce, HubSpot, Dynamics, etc.)
Preferred
* Experience in sectors such as healthcare, technology, insurance or travel services
* Strong analytical ability to interpret data and inform decisions
* Background working with cross‑functional teams in fast‑paced environments
Who You Are
* Customer‑centric and committed to delivering an exceptional experience
* Organised, detail‑oriented and able to juggle multiple accounts with ease
* Professional, resilient and adaptable under pressure
* A team player who builds strong internal and external relationships
What Success Looks Like
* High client satisfaction and retention
* Strong renewal and upsell performance
* Clear, consistent communication with both clients and internal teams
* Smooth delivery of services and outstanding collaboration
What You’ll Do
Build Strong Client Relationships
* Act as the primary point of contact for assigned clients
* Conduct regular check‑ins, reviews, and strategic discussions
* Address queries and resolve challenges quickly and professionally
Drive Account Growth
* Identify opportunities to expand accounts through upselling or cross‑selling
* Develop tailored account plans and growth strategies
* Track performance metrics and manage renewal cycles
Lead Smooth Delivery & Projects
* Work closely with sales, operations, product, marketing and support teams
* Ensure timely, high‑quality delivery of client requests
* Manage client onboarding and training where needed
Manage Commercial & Administrative Activities
* Prepare proposals, quotes, contracts and renewal documentation
* Maintain accurate CRM records and track account activity
* Support forecasting and budgeting with detailed account insights
Communicate & Report Effectively
* Provide internal updates on client health, risks, and opportunities
* Deliver clear, value‑focused performance reports to clients
* Lead quarterly business reviews (QBRs) with key stakeholders
Company Culture
We offer UK employee healthcare benefits and travel, medical and security assistance worldwide. Our purpose is to help people in difficult situations—whether that’s a cancer diagnosis, medical assistance far from home, or being caught up in conflict or natural disaster. We work with governments, broadcasters, NGOs, international corporations, major insurers and more, adapting our services to each client’s unique needs. Our culture values initiative, agility, and a deep respect for the people we serve.
Closing Date
Friday 27th February, 2026
Contract Type
Full‑time
Salary
Based on experience
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Sales and Business Development
Companies of all sizes can add value. If you look for miners - big deals, small deals, to win customers, you get our skillset.
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