Closes in 9 days (Friday 17 October 2025 at 11:59pm)
We are excited to offer an opportunity for an IT Apprentice to join our vibrant Catholic secondary school. As an IT Apprentice, you will gain hands-on experience supporting the school's technology infrastructure, assisting with IT support, and ensuring our staff and students have access to reliable and efficient tech resources.
Wage: £11,778 for your first year, then could increase depending on your age, following the National Minimum Wage rate for apprentices.
Hours: Term time plus 4 weeks (days/hours to be agreed for working during school holidays), 30 hours a week, with working times generally between 8:30am - 3:30pm Monday - Thursday and 8:30am - 3:00pm on Fridays, and a 30-min unpaid lunch break. Working from home is allowable.
Duration: 1 year 3 months, starting on Saturday 1 November 2025.
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
MAIN DUTIES AND RESPONSIBILITIES/ACCOUNTABILITIES:
* Provide first-line IT support to staff and students, delivering prompt, polite, and professional customer service.
* Troubleshoot and resolve issues across all infrastructure, ICT system, hardware and software.
* Assist with the setup, configuration, and maintenance of computers, laptops, tablets, printers, and AV equipment.
* Support ICT use across the school and escalate complex issues to the appropriate members of the IT Support department when needed.
* Assist with user account management, software installations, updates, and access control.
* Help maintain and update the school’s IT inventory, tracking equipment and logging activity.
* Support the maintenance of the school network, including Wi-Fi and server infrastructure under supervision.
* Contribute to system improvements and IT projects, occasionally working flexibly outside normal hours.
* Respond to helpdesk tickets and ensure issues are documented and resolved efficiently, escalating issues where necessary.
* Follow school IT and safeguarding policies, ensuring data security and confidentiality.
GENERAL:
* Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility.
* Review and develop own professional practice, undertaking training as required.
* Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement.
* Help foster a positive culture by upholding the vision and aims of the school.
Where you'll work
HOWARDS LANE, ORRELL, WIGAN, WN5 8NU.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
* Use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
* Use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
* Apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
* Provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols.
* Operate digital information systems, for example: Management, Finance, Human Resources, Bespoke departmental or organisational systems or databases.
* Communicate effectively through a variety of different channels using terminology appropriate to the audience.
* Use digital resources to extend own knowledge and skills relevant to their role.
* Risk assess the organisational impact of decisions that they take.
* Use digital systems to identify productivity and performance improvements.
Requirements
GCSE in Math (grade 4). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Customer care skills.
About this employer
St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens.
After this apprenticeship
Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time IT Support role.
Further Training: You may pursue additional certifications to enhance your technical expertise and career prospects, such as CompTIA A+ (IT support and maintenance), Microsoft Certified Solutions Associate (MCSA) (Microsoft technologies), Certified Information Systems Security Professional (CISSP) (Cybersecurity), ITIL Foundation (IT service management), or Google IT Support Professional Certificate (entry-level IT support skills).
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