Job Description
Our client based in Kintore is looking for an Expeditor to join their team on a 6-month contract.
As an Expeditor, you will be a key member within Operations. The role requires a dynamic, driven, and methodical individual who will maximize customer service for your product line. You will be the direct point of contact for your customers, providing accurate and timely information on delivery dates. Your role involves translating customer feedback into the operations team and ensuring requirements are scheduled through our process to meet the client's needs. This position demands excellent communication and coordination skills, with the ability to engage and develop relationships with key stakeholders. Your communication and expediting quality will ensure the delivery of goods through production, supporting the product line in maximizing OTIF and client service. Good IT and analytical skills, including high numerical capabilities, are essential to achieve our key business objectives.
Duties & Responsibilities
* Serve as the direct point of contact for a set of customers, planning regular communication to improve client service.
* Communicate delivery dates derived from OMEGA and team agreements in a clear, structured format.
* Expedite processes both upstream and downstream, involving all functions within the supply chain.
* Maintain regular contact with planning and production to stay informed about order status and add value to customer interactions.
* Ensure all requirements are driven through our processes to maintain schedule integrity.
* Identify risks to orders and suggest or implement recovery plans to minimize impact on clients.
* Participate in root cause analysis (RCA) for late deliveries and drive improvement opportunities.
* Prioritize tasks to meet client needs, analyzing the impact of schedule changes on other orders and financial outcomes.
* Adhere to all agreed KPIs aligned with your role's requirements.
* Communicate effectively at all levels, including Directors.
* Perform any other duties appropriate to the grade of the job.
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