Join us
as a Guest Service Manager at Coworth Park, recently recognised as one of The
Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to
build and nurture a culture where inclusiveness is part of our DNA, reflected
in our values of passion, personality, respect, working together, and
creativity. We believe that a variety of perspectives enriches our culture and
drives our success.
We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Service Manager you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Guest Service Manager at Coworth Park, here are just some of the great benefits
you will receive:
* Fantastic
Employee bonus scheme and Excellent Service charge
* Complimentary
stays including breakfast across the Dorchester Collection Hotels
* 50%
F&B discount at selected bars and restaurants within the Dorchester
Collection
* Vibrant
Social events that bring employees together including a Winter ball
* Amazing
benefits such as discounts in various high street and online shops,
enhanced family leave entitlements and competitive Private Pension Scheme
* Apprenticeship,
training and development opportunities
* Up
to £1000 bonus when you recommend a friend
* Access
to immediate well being advice, because We Care about our employees
What you'll do
You'll love what you do and take pride in delighting our guests:
*
o Duty
Manager responsibilities – to oversee the running of Front of House in
order to ensure a smooth operation in all Front of House areas and
ensuring guests receive seamless experiences.
o Ultimately
responsible for the provision of a seamless guest experience.
o Offer
support and guidance to the team in order to ensure all team members work
as one team to produce an intuitive and seamless service delivery
according to all CP standards.
o Handle
and oversee complaints ensuring appropriate action is taken to resolve
these and ensure customer satisfaction. Log all incidents and follow up
with the General Manager and the guest.
o Attend
meetings when necessary including the daily morning meetings.
o Ensure
a lobby presence at all times especially peak times. Greeting and
meeting with guests. Ensuring all VIP Guests are met.
o High
engagement with guests throughout their stay to make them feel at home and
create the warmth of Coworth Park. In addition promoting hotel services
and facilities.
o Responsible
for the training and performance of the team, ensuring this is carried out
and monitored on a daily basis.
o Daily
reporting including nightly reports when required
o Run
end of day using the hotels operating system when required
o Create
daily briefing sheet
o Send
out report pack to HOD’s
o To
coordinate with all hotel departments by anticipating and communicating
guests needs.
o Daily
Inspection of Front of House/ Back Office areas and guest rooms.
o Following
up on guest complaints and queries from the day
o Live
our values on a daily basis through being a Coworth Park brand ambassador.
o Comply
with all statutory and company health and safety, fire, bomb and security
regulations
o Ensure
job required certificates are kept up to date
o Along
with your main duties you may be asked to complete other tasks as and when
necessary and reasonably required
o You
may on occasion be required to adjust your hours of work to cover the
hotel needs
The items shared are the essence of a day in the life of a Guest Service Manager, but we’ll make sure you are provided with specifics on how we care for our hotel
What you'll bring
* Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Service Manager you’ll have the opportunity to bring these to life and continue to create our legacy.
* Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
* English is the primary language used in our hotel. You can comfortably communicate in this language.
We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you
require any accommodations during the application process, please contact the
People & Culture team at humanresources.cpa@dorchestercollection.com