Our Client
Our client is a very early-stage financial services provider operating in the personal finance and business banking space. They plan to launch their business focusing on credit cards, then expand into personal and business current accounts, and eventually apply for a banking license.
They have significant funding, making this opportunity highly exciting, with more resources than many well-known fintechs at the same stage.
The role of the Executive Assistant / Office Manager
The Office Manager/Executive Assistant will organize office administration and procedures, ensuring efficiency, effectiveness, and safety. They will also support the Managing Director and occasionally the future Board of Directors.
* Manage office organization, oversee reception, liaise with IT support, coordinate projects, ensure deadlines are met, and handle company documents securely.
* Coordinate calendars, schedule meetings, handle correspondence, and manage HR matters as a liaison between management and staff.
* Perform duties professionally, adhering to policies and guidelines.
Duties & Responsibilities
This outline covers main responsibilities but is not exhaustive. It will be reviewed periodically and modified as needed, with training provided.
Main Duties
* Ensure office operations comply with Health and Safety and GDPR regulations.
* Establish and maintain electronic and physical filing systems; develop data management procedures.
* Collaborate with IT support for hardware/software needs and review special projects.
* Update company website and social media accounts regularly.
* Use Property Management System (Qube) for internal reporting and data queries.
* Manage office supplies, liaise with suppliers, and ensure timely replenishment.
* Recruit, train, mentor office staff, maintain employee and training records, and propose developmental training.
* Review and update Employee Handbook to ensure legal compliance.
Administrative Duties
* Organize and schedule appointments and meetings, resolve diary conflicts.
* Attend meetings, take minutes, and circulate them.
Skills Required
* Strong organizational and planning skills.
* Excellent communication and interpersonal skills.
* Professional telephone manner.
* Attention to detail and problem-solving abilities.
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