Head of IT Service Management & Continuous Improvement Computacenter AG & Co. oHG • Nottingham, England, GB
A leading independent technology and services provider in the UK is seeking a Head of Service Management to lead IT service management efforts. The successful candidate will develop strategies that align with business goals, manage compliance with service agreements, and drive customer satisfaction. This role offers the opportunity to make a significant impact in a supportive environment that values all employees.
Responsibilities
* Develop strategies that align with business goals
* Manage compliance with service agreements
* Drive customer satisfaction
Qualifications
* Strong leadership experience
* Expertise in ITIL frameworks
* Project management certification
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