Enthuse customers and provide best experience through best in class hardware, software and technical support services
Contact us directly if you have any questions about this open job position
Responsibilities
* Previous experience resolving problems sitting with the user
* Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM)
* Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
* Handle inbound calls and answer questions
* Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
* Buddy program
* Internal career development program
* Medical cash plan
* Onboarding program
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