Reporting to the Linux Team Lead, the Linux System Administrator will be responsible for providing 3 rd line IT Support to the JD business users – providing technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up, both from 2 nd and 1 st line support teams and directly from the wider business.
They will also perform server installation, server and administrative script development, testing, and patching under the direction of the Senior Linux System Administrator and/or the Linux Team Lead.
· Job Title – Linux System Administrator
· Location – BL9 8RR
· Working rota – Monday Friday
· Working hours – 40
What You'll Be Doing:
* Provide 3 rd line technical support for the IT functions of the business.
* Respond to support enquiries from the business and help to resolve hardware and/or software problems.
* Log all support calls within the ITSM call logging tool.
* Maintain a high degree of customer service for all queries and adhere to all service management principles.
* Liaise and work with other JD Technical teams as required.
* Liaise with third-party technical support teams when necessary.
* Document working procedures and store within the knowledge management database
What We're Looking For:
* 3+ years working in a service support environment with exposure to ITIL processes.
* Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9.
* Experience with Bash scripting and associated tools such as sed, awk, sort, uniq.
* Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organisation.