Residential Services Manager - Opera & Coliseum Job ID 159764 Posted 25-Mar-2024 Service line Advisory Segment Role type Full-time Areas of Interest Facilities Management Location(s) London - England - United Kingdom of Great Britain and Northern Ireland Residential Services Manager Purpose: Manage operational activities for all residential properties in the portfolio. Primary responsibilities: - To develop and maintain a positive image of the buildings in their location - Attend weekly CBRE residential review meetings to ensure the latest updates are communicated - To monitor all activities relating to the sites, reporting and taking action as appropriate - Regular inspections of the building fabric - Undertake all vacant property checks and carry out duties such as flushing units and removing any post - To utilise theportal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio. - Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner - To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required - Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes - To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have - Arrange and manage all tenant check outs and manage and remedial works to completion. - To attend all AST and Long Leasehold residential tenants' meetings with the surveying team - To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties - To liaise with local authorities as appropriate - To proactively manage risk and deal with insurance issues on site relating to residential claims - To produce regular reports to Estate manager and residential surveying team, as required - To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns. - Any other duties as directed by your Line Manager Key skills / Knowledge - A proven track record within the property management industry, how stakeholders function and the range of services available to clients - Constantly updating knowledge of legislation relating to residential property management, with positive attitude and willingness to learn - Have a proven track record of how to build and maintain client relationships - Develop an understanding of how to build and maintain tenant/customer relationships - Develop an understanding of how to build and maintain supplier relationships - Understanding of key issues to be noted on property inspections and ability to resolve - Understand and use industry/specific IT applications - Understand the principles of service charges, budget management and purchase order management - Be able to specify services, tender contracts and select service providers - Know and be able to apply legislation and policies relating to Health and Safety, achieving KPI's - Know and be able to apply legislation and policies relating to Environmental protection - Understand insurance relating to buildings and the FSA regulations - Understand and apply all procedures relating to work activities - Able to plan and manage own workload - Ability to work effectively is a busy environment as part of a team, supporting colleagues - Be able to communicate effectively verbally and in writing, excellent customer service skills. Be client facing Desirable - ARLA level 3 qualification - A working knowledge of Reapit CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)