We’re not just your average health company; we’re aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we’re the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals.
The Customer Service Associate (SFS) plays a key role in delivering a high quality, proactive and solutions focused support experience for dental practices and their patients using Simplyhealth Funding Services.
This role acts as the front line of customer support, ensuring enquiries, complaints, and operational issues are resolved efficiently and empathetically. Working closely with internal teams and external partners, this role helps shape a new customer service capability for SFS while supporting the continuous improvement of our products, processes, and customer outcomes.
Key responsibilities
* Resolve a wide variety of incoming enquiries with professionalism, clarity, and empathy.
* Support dental practices by investigating issues, collaborating with internal teams, and helping find effective solutions.
* Manage and resolve complaints, escalating complex cases appropriately while ensuring high-quality outcomes.
* Maintain accurate, audit‑ready records within CRM and case management systems
* Identify recurring patterns and contribute to continuous improvements in processes, systems, and customer experience.
* Work closely with operations, product, engineering, and compliance teams to ensure customer feedback shapes the future of SFS.