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Hours: Fulltime (37.5 hours per week). Parttime would also be considered (30 hours per week).
Who we are
Musgrave House Healthcare is one of Northern Ireland's leading private healthcare providers, offering state-of-the-art facilities in standalone offices and consulting suites. Our centres host some of the UK and Ireland's foremost medical and surgical consultants, delivering exceptional patient care across a range of specialties. We are committed to continuous service development, ensuring a seamless, compassionate experience for every patient.
Your day in the life of a Patient Admissions Officer
As a Patient Admissions Officer, you will play a vital role in our organisation. Reporting to the Admissions Manager, your focus will be on coordinating all patient bookings and supporting the smooth running of our admissions process. You will act as the primary point of contact for patients, consultants, and GPs, ensuring clear communication and an exemplary patient experience at every stage.
Key Responsibilities
* Contact patients to schedule preoperative assessments, surgery dates, and follow-up reviews.
* Serve as the accessible liaison for patients, consultants, and primary care providers, handling enquiries with professionalism and empathy.
* Accurately register and maintain patient records in the Patient Administration System (PAS).
* Generate and dispatch patient letters via PAS, detailing admission times, locations, dates, and pre-procedure instructions.
* Monitor and update internal spreadsheets to track bookings, cancellations, and capacity.
* Demonstrate flexibility and compassion, contributing ideas for service enhancements that improve patient satisfaction.
About You
* Strong administrative and organisational skills, with meticulous attention to detail.
* Excellent verbal and written communication, able to convey complex information clearly.
* Proven ability to manage multiple tasks and priorities in a fast-paced environment.
* Empathy and patience when dealing with patients and healthcare professionals.
* Proficiency with database or patient administration systems; PAS experience is a plus.
* Team player who thrives on delivering high-quality customer service.
What We Offer
* Competitive salary and benefits package.
* Structured induction and ongoing professional development.
* Supportive, multidisciplinary team, and a positive working environment.
* Opportunity to contribute to service improvements and shape the patient journey.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
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Created on 01/05/2025 by TN United Kingdom
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