Job Description
Scheduling Supervisor
Location: Ashby de la Zouch (Hybrid – 2 days per week onsite)
Department: Patient Solutions – Client Homecare Programme
Reports to: Clinical Business Manager
About the Company
At Inizio Engage, we work in partnership with clients and healthcare providers to deliver high-quality patient support services.
About the Role
We are now seeking a proactive and motivated Scheduling Team Leader to help drive excellence across our Patient Solutions Homecare Programme. In this vital role, you will support the Clinical Business Manager in the day-to-day running of the scheduling function ensuring patient visits are safely and efficiently coordinated and that our nurse resources are utilised effectively. If you’re passionate about operational excellence, team leadership and delivering outstanding service, we’d love to hear from you.
Responsibilities
* Motivate and support a team of schedulers to achieve KPIs and contractual service metrics.
* Provide day-to-day coaching, feedback and guidance, recognising high performance.
* Monitor daily workload, capacity and visit requirements to ensure efficient scheduling.
* Assist with resource planning, contingency cover and operational coordination.
* Maintain expert knowledge of systems, processes and best practice.
* Ensure accurate documentation and adherence to SOPs, SeOPs and regulatory standards.
* Oversee tasks including rostering, annual leave planning and short-notice absence management.
* Collate data for reporting, audits and performance reviews.
* Work collaboratively with internal teams, clients, NHS partners and third-party providers.
* Provide timely and accurate scheduling information to all stakeholders.
* Support patient safety and service continuity during contingency periods.
* Complete all required training, including Safeguarding Level 3 and quality reporting.
* Ensure timely escalation of adverse events, incidents or service risks.
Qualifications
* 2 years’ experience in scheduling, coordination or operational support roles.
Required Skills
* Experience providing team guidance or informal leadership.
* Excellent communication, attention to detail and problem-solving skills.
* Ability to meet tight, regular deadlines in a fast-paced environment.
* Proficiency with Microsoft Office and scheduling systems.
* Strong customer service focus.
* Full UK driving licence.
* Ability to pass enhanced DBS and pre-employment medical checks.
Pay range and compensation package
Ready to take the next step? Apply now to join a growing team where your leadership can help make a real difference to patients and healthcare partners.
Equal Opportunity Statement
Be part of a supportive, collaborative team committed to delivering high-quality patient care. Opportunities for professional development and progression.