Overview
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. With runtime data, eBPF-powered sensors, and agentless cloud posture discovery, Upwind delivers real-time threat protection and integrated API security for end-to-end cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.
Responsibilities
* Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
* Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
* Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
* Create and update support documentation while logging all interactions in the support system.
* Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements
* 1–3 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) - Must
* Fluency in English (both written and spoken).
* Experience in MySQL - Must
* Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
* Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes - Must
* Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting - Must
* Experience in cybersecurity, with an emphasis on cloud environments.
* Ability to adapt and learn, working effectively both solo and within a team setting.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Computer and Network Security
#J-18808-Ljbffr