Job Title: Hospitality Manager
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Location:Woodbridge, Suffolk
Role Overview:
We are looking for a passionate Hospitality Manager to deliver an outstanding resident experience by overseeing all aspects of hospitality within our care home. This includes food service, activities, housekeeping, and maintenance, ensuring a welcoming, engaging, and high-quality environment for residents, families, and visitors.
Key Duties & Responsibilities:
* Create a caring service experience aligned with our values of compassion, empathy, and transparency.
* Foster a positive work environment that promotes teamwork, continuous improvement, and excellent service.
* Ensure residents receive exceptional experiences that exceed their needs and expectations.
* Oversee food service operations and work closely with the chef to deliver quality meals on time.
* Develop and manage engaging activities that support residents interests, enjoyment, and wellbeing.
* Maintain excellent first impressions and high standards of cleanliness across the home.
* Ensure maintenance issues are addressed promptly to keep the facility safe and well maintained.
* Manage the hospitality budget, balancing cost control with service quality and revenue targets.
* Build strong relationships with residents, families, and staff to strengthen community engagement.
* Ensure staff are well-trained, supported, and equipped to perform effectively.
* Maintain compliance with health & safety, employment legislation, and relevant regulations, with accurate record keeping.
Skills & Attributes:
* Previous experience in a hospitality role, ideally within a care home, hotel, or hospitality environment.
* Excellent communication, motivation, and people management skills.
* Genuine passion for engaging with residents and their families.
* Strong organisational skills with good time management. xsngvjr
* Warm, hands-on approach with a passion for delivering personalised and high-quality hospitality.