Overview:
A well-established housing organisation is seeking a proactive and compassionate Repairs Administrator / Scheduler to support their property maintenance operations. The ideal candidate will have experience in social housing repairs, excellent communication skills, and a strong understanding of scheduling systems and customer service.
Please note: This is a part time (25 hour p/w role, with up to 8 hours overtime each week)
Key Responsibilities:
* Manage day-to-day repairs scheduling using systems such as Northgate V6, IMPACT, FLS, Pyramid, and Rocc.
* Liaise with residents, contractors, and internal teams to book routine, urgent, and emergency repairs.
* Maintain accurate records of resident details and repair statuses.
* Provide exceptional customer service, especially to vulnerable tenants, ensuring repairs are handled with care and efficiency.
* Coordinate with property managers, maintenance teams, and care workers to ensure smooth operations across multiple housing sites.
* Assist with invoice processing and ensure work is completed satisfactorily before payment.
* Use Outlook, Microsoft Teams, Excel, and 8x8 phone systems for communication and scheduling.
* Support reception duties and team meetings as needed.
* Investigate and negotiate best pricing for repair services.
* Maintain compliance with health and safety standards, including asbestos awareness.
Requirements:
* Previous experience in housing repairs administration or scheduling.
* Strong IT skills and familiarity with housing software systems.
* Excellent telephone manner and interpersonal skills.
* Ability to work independently and as part of a team.
* Asbestos Awareness Certification (desirable).
* Experience working with vulnerable individuals in a housing setting is a plus.
Benefits:
* Opportunity to work with a respected housing provider.
* Supportive team environment.
* Training provided on internal systems.
* Hybrid working