Kidde Global Solutions brings together iconic fire and life safety brands to protect people and property around the world. As a global technology leader, we are committed to innovation, quality, integrity, collaboration and customer care.
OMD Account Manager – Service
Full-time | Based in Milton Keynes, UK (or Home-based)
Reports to: OMD Sales Manager
Purpose of the Role
The OMD Account Manager – Service will manage all aspects of design, functionality and troubleshooting for the OMD product range. You will ensure systems operate at the highest standards, manage warranty returns, support recalls and remediation programs, and assist with commercial and approval issues. You will also engage with IACS work groups, manage cyber‑security compliance, support training programs and work closely with Engine Designers and the Authorised Network of Service Providers.
Key Responsibilities
* Full responsibility for Graviner OMD in‑warranty processes and reporting
* Analyse technical issues and implement remedial actions
* Liaise with factory and production teams to resolve issues
* Manage third‑party and customer approvals
* Ensure OMD systems are fully cyber‑security compliant
* Oversee Service Engineer Training and OMD Learning Development Program
* Support growth initiatives and yearly sales plans
* Maintain OMD ship folders and ensure international trade compliance
Skills, Knowledge & Experience
* Electronics technical systems knowledge
* Strong technical presentation and communication skills
* Commercial business acumen
* Excellent IT skills
* Willingness to travel
Desirable
* Experience with Oil Mist Detection Systems or Fire Panels
* Knowledge of the marine industry and onboard service work
* Familiarity with IACS and Class Society approvals
* Understanding of vessel cyber‑security requirements and marine diesel engine eco‑structure
Behaviours
* Passion for supporting crew safety
* Team player with ability to work internationally
* Able to work on own initiative with integrity
* Decision‑making skills
* Comply with all KGS Fire & Security ethics and compliance rules
Candidate Background
Previous experience in technical/commercial product support (fire panels or electronic components) or international technical system sales is highly desirable.
Other Requirements
* Driving licence mandatory
* Use of personal vehicle for business will be reimbursed
What You Will Gain
* 25 days holiday plus bank holidays
* DC pension scheme
* Life Assurance
* Employee scholarship scheme
* Access to the Benefits Central platform, which hosts employee reward and recognition initiatives as well as health and wellbeing resources
* Bravo Awards, which recognise outstanding contributions from all employees and encourage excellence
Your Journey With Us
We always aim to provide a fair and valuable recruitment process for everyone. If selected, you will follow the next stages:
* Initial call with our recruitment team
* Up to 3 interviews with the Hiring Team
Join a team that makes a real difference in maritime safety and work with a global network of professionals dedicated to excellence.
#J-18808-Ljbffr