Company Description
The Savoy is one of the world's most iconic hotels. We are the original British luxury hotel, opened in 1889, and have a reputation for outstanding service excellence. We blend our rich history with innovation, and have played host to royalty, world leaders, and legends of the stage and screen. Today, we pride ourselves on creating special memories for our guests by delivering the very best in five-star luxury hospitality.
Our award-winning, colleague-centric culture truly differentiates us in the luxury hospitality marketplace. We offer competitive salaries and benefits, along with outstanding career development opportunities globally within Fairmont.
1. Top Ten (Big Organisations) – Sunday Times Best Places to Work 2025
2. HR in Hospitality Awards 2025:
🏆 Excellence in Employee Experience
🏆 HR Team of the Year
🏆 HR Leader of the Year – awarded to our Director of People & Culture, Sally Webster
3. Institute of Hospitality Awards 2025
🏆 Talent Development Team of the Year
Job Description
Job title: Duty Security Officer
Department: Security
Inspired & supported by: Director of Security
Shifts: 4 on, 4 off, alternating between two sets of day and night shifts (12-hour shifts)
Salary: £40,115 including tronc service charge
Your purpose will be:
To work closely with managers and leaders across the Hotel and always maintaining good public relations and Safety and Security awareness through training. To control access to Back of House areas, monitor alarms and deal with visitors and enquiries
Your Key Responsibilities:
4. To ensure the staff swipe in and out correctly, monitoring that staff have the right degree of access, in the correct time zone and they use the access cards correctly and prevent unauthorised entry into the Hotel and ensuring that visitors are correctly documented and directed to their destination
5. To issue and receive keys, create new staff IDS and record appropriate names and times
6. To carry out patrols of Back of House & front of house areas to ensure doors are locked or open as required and fire exits clear
7. To monitor the CCTV and report any unusual activity to In-house Security for closer investigation and perform bag searches of staff and contractors leaving the building recording searches in the Log Book
8. To liaise with supervisors regarding the disabling of fire alarms where steam cleaning is in progress
9. To ensure that all accidents and incidents are correctly recorded and reported and injured persons receive either first aid or hospital treatment as required
10. To monitor the Fire Alarm panel, Panic Alarm and Showcase alarm panel and Door alarm panel.
11. To ensure a correct and efficient hand over at the end of shift and ensure that all records and the Security Log are correctly maintained
12. To comply with all Health & Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
Qualifications
What you will need to do in this role:
Essential assets:
13. 1-3 years’ experience in the Hospitality Industry.
14. Outstanding communication skills, both written & verbal.
15. A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
16. Proven organizational skills work well on their own. Able to set and meet deadlines with quality results.
17. Applicable job related skills as per Accountable Duties.
Proven Experience/Qualifications:
18. Valid SIA Door Supervisor Licence - Essential
19. Valid First Aid Certificate – Desirable
20. Additional Health & Safety, SIA CCTV, Defibrillator or Fire Marshall / Warden training or qualifications a distinct advantage
Please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
21. Competitive salary and additional service charge
22. Life insurance and pension
23. 31 days of holiday (including public holidays)
24. Exclusive discounts:Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants20% off at other Gordon Ramsay restaurants and Restaurant 1890
25. Free stay for two at The Savoy after successful probation
26. Colleague restaurant, gym, interfaith prayer room and wellness room
27. Laundry services
28. Cashback for wellbeing/healthcare expenses; HSF & Perkbox
29. Employee assistance program
30. Virgin Active and The Gym Group membership discounts
31. Cycle-to-work scheme
32. Season ticket loan for commuting
33. Annual optician reimbursements of £100
34. Local discounts for F&B and retail