Our client, a reputable franchise-approved commercial vehicle dealership in Avonmouth with over 45 years of industry excellence, is seeking an experienced Commercial Commercial Service Advisor.
This is a compelling opportunity for skilled individuals looking to advance their career within a well-established and award-winning business. As a Vehicle Commercial Service Advisor, you will play a vital position in delivering outstanding customer service and ensuring smooth workshop operations.
Benefits:
Competitive starting salary of up to £32,598 per annum, with commission on selling service contracts
22 days annual holiday plus Bank Holidays, increasing to 25 days after 5 years, and 27 days after 10 years
Company pension scheme and life assurance
Access to a comprehensive employee benefits scheme
Full manufacturer-approved technical training provided
Excellent long-term career prospects within an award-winning dealership
40-hour working week, including 1 in 3 Saturdays (8:00am-1:00pm), with core hours between 7:00am-6:00pmDuties of the Commercial Service Advisor:
Accurately capturing customer details and vehicle faults at first point of contact
Recording vehicle bookings via telephone and entering details into workshop schedules
Raising job cards and managing all necessary documentation to ensure compliance
Keeping customers informed on vehicle repair status and progress
Handing over completed vehicles and providing comprehensive explanations of repairs
Suggesting and selling aftersales services, including service contracts and warranties
Discussing payment arrangements with customers and arranging schedules for MOT and vehicle inspections
Monitoring workshop progress to ensure timely completion of repairs
Maintaining accurate customer records and updating the database with additions or changes
Explaining legally required inspections and vehicle test requirementsRequirements:
Proven experience as a Vehicle Commercial Service Advisor within a franchise-approved dealership
Strong customer service and communication skills, capable of delivering exceptional service
Organisational skills with proficiency in Microsoft Office, Excel, and DMS systems (Kerridge/ADP preferred)
Full clean UK driving licence with minimal points
Knowledge of workshop procedures and aftersales processes
Experience working within a commercial vehicle dealership is desirable but not essentialThis Commercial Service Advisor position offers an excellent package, long-term career progression, and the chance to work with a highly regarded dealership. If you meet the specified requirements and are eager to contribute to a successful team, this opportunity is not to be missed.
Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement covering Avonmouth and Bristol, today to discover more about this fantastic Commercial Service Advisor opportunity