Overview
As a vital member of our team, you will make a genuine difference to the lives of the people we work with and have the opportunity to develop your career in property services.
Responsibilities
* As a Resident Liaison Officer, you will be a visible point of contact for customers, engaging through newsletters, meetings, visits, and open days.
* You will ensure residents are aware of the works processes and communicate updates or changes accordingly.
* Provide a high standard of customer care and aftercare — ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.
* This role will require travel across Northeast London and Essex; you will need a driver’s license and your own vehicle to be considered.
Qualifications
* As a Resident Liaison Officer, you will be the first point of contact for residents, requiring exceptional customer service and clear, confident communication.
* Strong organisational and time management skills are essential.
* You’ll need to manage potentially challenging situations with professionalism and empathy, ensuring residents feel informed, respected, and supported at every stage.
* While previous experience in a resident liaison role may be beneficial, it is not essential. We are looking for someone with real drive, enthusiasm and determination to make a meaningful impact whilst using their initiative.
* If you’re someone who wants to make their mark, can work independently as well as part of a team, and brings energy and commitment to everything you do, we want to hear from you.
* This is a public-facing role that requires discretion, resilience under pressure, and the ability to build positive relationships with a wide range of stakeholders.
Additional Information
* Competitive salary and benefits package
* Opportunities for career progression aligned with the company’s growth
* Immediate interview for qualified candidates
All your information will be kept confidential according to EEO guidelines.
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