Overview
Reporting to: Group Quality Assurance & Inspection Manager
At Salutem, we believe everyone deserves the opportunity to live a healthy, active, and fulfilling life—regardless of background or disability. We create safe, stimulating environments for adults and young people, empowering them with choice, control, and independence.
We’re looking for a Quality Assurance Manager to help us deliver excellence across our services. If you’re passionate about driving high standards in care, leading improvement initiatives, and making a real difference, this could be your next career move.
About the Role
As Quality Assurance Manager, you’ll work alongside the Group Quality Assurance & Inspection Manager to:
* Lead quality assurance processes and ensure regulatory compliance (CQC, Ofsted, CIW, Estyn).
* Conduct audits, inspections, and assessments to identify improvements.
* Drive national and regional quality initiatives to help services achieve "Outstanding" ratings.
* Support managers with regulatory responses and develop action plans.
* Monitor incidents, complaints, and safeguarding concerns.
* Promote person-centred planning and ensure care plans reflect individual needs.
* Provide leadership, coaching, and mentoring to staff.
* Deliver thematic reports and contribute to policy development.
* Lead specific projects to support service development and best practice.
* Maintain strong relationships with internal and external stakeholders.
* Champion quality across all sites and promote continuous improvement.
Qualifications and Experience
* Degree-level education in health or social care (desirable).
* Minimum 5 years' experience in health/social care.
* Strong understanding of UK healthcare regulation and compliance.
* Experience in clinical audit, policy development, and training delivery.
* Proven ability to lead change and respond to compliance shortfalls.
* Excellent communication and IT skills.
* Experience working with supported individuals to improve service delivery.
* Ability to produce high-quality reports and effectively use digital care management platforms.
Personal Attributes
* Empathetic, diplomatic, and sensitive to issues of vulnerability and independence.
* Flexible, resilient, and able to manage competing priorities.
* Committed to personal development and continuous learning.
* A collaborative leader who empowers others and promotes a no-blame culture.
* Passionate about delivering excellent customer service and valuing the people we support.
Values
* Supportive – We promote opportunities for everyone.
* Ambitious – We strive for the best outcomes.
* Loyal – We put people at the heart of everything we do.
* Unique – We innovate without compromising quality.
* Transparent – We foster openness and mutual respect.
* Engaging – We work in partnership with all stakeholders.
* Meaningful – We offer aspirational opportunities for a fulfilling life.
Travel Requirements
This role involves regular travel across England and Wales, with occasional overnight stays as needed.
Application
Ready to Make a Difference? If you’re a passionate quality leader ready to help shape the future of care at Salutem, we’d love to hear from you. Apply today and be part of a team that’s transforming lives.
Safeguarding
Salutem Care and Education is dedicated to protecting and promoting the well-being of children, young adults, and vulnerable individuals. As part of our safer recruitment process, the successful candidate will be required to complete thorough pre-employment checks, including an enhanced DBS and, where applicable, overseas criminal record checks.
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