Job Description – Mobile Repair Technician
Position: Mobile Repair Technician
Department: Technical / Service Center
Location: Unit 1 Freehold Industrial Centre, Amberley Way, Hounslow, TW4 6BX, Middlesex
Experience Required: 4 - 6 years (Mobile hardware repair experience preferred)
Role Overview
We are looking for a skilled and detail-oriented Mobile Repair Technician to join our service team. The ideal candidate should have hands-on experience in diagnosing, repairing, and replacing mobile phone components, along with the ability to follow safety and quality standards.
Key Responsibilities
1. Device Diagnostics
* Perform thorough diagnostic checks to identify hardware and software issues.
* Inspect battery, charging ports, internal components, and device performance.
* Prepare a clear report of findings and repair requirements.
2. Repair & Replacement Tasks
* Replace or repair mobile components such as screens, back covers, speakers, microphones, batteries, and internal boards.
* Back Cover Replacement:
* Remove damaged back cover safely.
* Install and align the new back cover properly using approved tools and adhesive materials.
* Battery & Battery Cell Handling:
* Diagnose battery health issues.
* Safely remove swollen or damaged batteries.
* Install new battery cells securely while following safety guidelines.
3. Assembly & Fitting
* Ensure all internal components are properly aligned and fixed after repair.
* Secure and tighten screws, clips, and frames correctly.
* Reassemble devices with precision to maintain original quality and durability.
4. Quality Control
* Perform post-repair testing to ensure the device functions correctly.
* Maintain high standards of cleanliness, accuracy, and workmanship in every repair.
5. Customer & Documentation Support
* Maintain repair logs and update job cards accurately.
* Communicate repair status, issues, and completion timelines when required.
* Ensure all tools and equipment are handled safely and responsibly.
Skills & Qualifications
* Proven experience in mobile repairing or technical support (hardware).
* Knowledge of repairing different brands and models.
* Strong understanding of mobile components and diagnostic tools.
* Ability to work with precision and attention to detail.
* Good communication and problem-solving skills.
Behavioral Expectations
* Professional, polite, and customer-focused attitude.
* Commitment to safety, accuracy, and quality.
* Willingness to learn and adapt to new repair techniques.