About the Role
Mitie has an exciting opportunity for enthusiastic and customer-focused individuals to join the EES – Entry Exit System customer service team on the prestigious Eurostar EES contract at St Pancras International Station.
As a Customer Service Agent, you will play a vital role in ensuring that customers enjoy a smooth and positive experience throughout their EES registration process. This is a dynamic and people-oriented role, ideal for those who thrive in a fast-paced transport environment and enjoy delivering exceptional customer services.
Key Responsibilities
* Kiosk Hosting: Welcoming and guiding customers through the EES registration process and ensuring a positive experience during the EES registration process.
* Queue Control: Managing queues effectively at designated locations to ensure smooth customers flow.
* Wayfinding: Assisting customers in navigating the station and directing them to EES location on terminal.
* To proactively ensure that EES customers' needs and any special requirements are met and always exceeded.
* Delivering excellent customer services to EES customers.
* Displaying professionalism when handling EES customer queries and special requests.
* Ensuring no queue congestion at the EES registration queue area.
* Assisting and managing Eurostar queues at the concourse or performing other customer service duties during operational disruptions.
* Any other customer service task required to support EES operation.
What We're Looking For
* Strong customer service background with excellent communication skills.
* Friendly, approachable, and professional manner.
* Ability to remain calm under pressure and manage high customer volumes.
* Flexibility to work a rotational shift pattern (early, late, including weekends).
* Able to deliver all 3 customer service roles; Kiosk hosting, queue control and way finding.
* Able to follow site code of conduct and assignment instructions.
* Previous experience in transport, hospitality, or front-of-house environments is desirable but not essential — full training will be provided.
What We Offer
* Competitive pay rate (£15.62 per hour).
* 18-month fixed-term contract with opportunities for extension.
* Paid break.
* Paid Holidays as per holiday entitlement regulations.
* Full uniform and comprehensive training.
* The opportunity to work in one of London's most iconic international transport hubs.
* A supportive and inclusive working environment with Mitie – the UK's leading facilities management and professional services company.
Reporting to
Staff will be reporting to Shift Supervisor for:
* Any technical issues with the registration kiosk.
* Reporting customer query or concerns.
* Any other issue
Ready to Join Us?
If you're passionate about delivering exceptional customer services and want to be part of a high-profile team ensuring smooth operations at St Pancras International, apply today
Applicants support will be required for standard vetting and screening procedures during the recruitment process.