Marketing Account Manager
Location : Birmingham (Hybrid)
Salary : £35,000 - £45,000 (dependent on experience)
4.5-Day Working Week | Performance Bonus | Benefits
On behalf of our client, a growing and ambitious Birmingham-based marketing agency, we are looking for a Marketing Account Manager to join their team. This is a hybrid, client-facing role ideal for someone with strong digital marketing experience, excellent relationship management skills, and a strategic mindset.
The agency works with a broad range of clients across performance marketing, ecommerce, content, SEO, and paid media. You'll play a key role in managing day-to-day client relationships and delivering high-impact marketing strategies that drive measurable growth.
The Role
As Account Manager, you'll lead on client communication, project delivery, and account strategy. You will be responsible for managing ongoing marketing retainers and ensuring all work is delivered on time, to brief, and in alignment with client goals.
Key Responsibilities
Client Relationship Management
Act as the strategic lead and main point of contact for your clients
Build and maintain trusted, long-term relationships
Develop account strategies that align with client objectives
Coordinate regular check-ins, reporting, and quarterly reviews
Identify opportunities for growth, upsell, and cross-sell across service lines
Support the leadership team with client retention and business development activities
Project & Retainer Management
Manage the execution of always-on marketing campaigns across PPC, SEO, email, content, and paid media
Coordinate internal resources to ensure high-quality, timely delivery
Ensure all marketing activity aligns with client strategy and delivers ROI
Monitor service levels to maintain efficiency and profitability
Performance Reporting & Insights
Create and present regular performance reports
Provide strategic insights and recommendations based on data
Lead client meetings to discuss performance and refine campaign direction
Address complex challenges, escalating when necessary
Innovation & Internal Collaboration
Stay informed on industry developments, emerging tools, and digital trends
Work closely with Account Directors and the Marketing Director to support client strategy
Collaborate with internal delivery teams across all marketing disciplines
Mentor junior team members and contribute to internal knowledge sharing
About You
3+ years of experience in a digital marketing or agency environment
A strong understanding of performance marketing principles
Excellent communication and client relationship skills
Strategic thinker with strong project and time management abilities
Confident analysing data and using it to inform decisions
Experience in ecommerce (preferred)
Comfortable writing or editing marketing copy when required
Benefits
Competitive salary (£35,000 - £45,000 DOE)
4.5-day working week
Hybrid working model (Birmingham office)
Performance bonus
Regular training, mentoring, and development
Collaborative and inclusive team culture
Wellbeing support and team social
If you're interested - please apply now!
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