Front of House
Location: Wilmslow HQ - 5 days per week
Salary: £25,155 per annum
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME's across the UK for over 20 years. Passionate about service, we're on a mission to revolutionise our colleague's and client's experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. We truly are the "best company" to work for because we employ brilliant people and give them every chance to shine!
If the prospect of this excites you… good, you're the type of person we're looking for.
The role
* Offer a warm, professional welcome to clients and visitors, creating a positive first impression.
* Guide visitors to the right teams and individuals with confidence and clarity.
* Manage incoming calls, ensuring each one is handled promptly and directed to the appropriate person.
* Keep the reception area tidy, organised and presentable throughout the day.
* Schedule and coordinate appointments and meetings to support smooth daily operations.
* Oversee incoming and outgoing post and parcels, ensuring everything is processed efficiently.
* Help maintain office supplies and stock levels so the team always has what it needs.
* Monitor access to the building and support the overall security of the premises.
* Maintain an accurate visitor log and issue badges when required.
* Work closely with internal teams to support clear communication and quick resolution of any issues.
* Provide administrative support to colleagues whenever needed.
Who we are looking for
* Strong interpersonal and communication skills, paired with a professional manner that helps you build rapport with people at every level inside and outside the organisation.
* A proactive, self-driven approach, with the confidence to recognise what needs attention and take on tasks independently.
* Exceptional attention to detail, working with a high level of accuracy and solid numeracy.
* A collaborative team member who keeps the customer experience at the heart of everything you do.
* Confident using Microsoft tools, with particularly good knowledge of Outlook.
Here's a taste of the perks we roll out for our extraordinary team members:
* 25 Days of Holiday + Bank holidays: We're talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
* Birthday Bliss: Your birthday isn't just another day on the calendar; it's YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
* Post-Wedding Bliss: Newlyweds, we've got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
* Healthcare cash plan: Your well-being is our priority. That's why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
* Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements