Location: Blended between office and home (England and Wales). Time in office negotiable Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem. This is an exciting opportunity to join the Brand and Marketing team, which sits at the heart of Citizens Advice. You ll be joining a high performing team responsible for engaging key audiences including partners, funders and the general public with our work, using a range of channels including digital, events and print. The Senior Digital Marketing Specialist role will support the delivery of digital marketing strategies and projects. The role s focus will be on proactively delivering digital marketing stories and projects, with the aim of helping us raise awareness and enhance positive perceptions of our brand and encourage usage of our services across multiple channels. Reporting to the Senior Campaign and Marketing Specialist, the role will have a broad range of marketing responsibilities, including creating and sharing content across our digital marketing channels, creating high quality digital content and ensuring audience needs are at the centre of our digital marketing plans. You ll work alongside and be supported by the rest of the Brand and Marketing team, including the digital marketing team. Who we re looking for We re looking for an exceptional and highly organised campaign marketer with proven experience of developing and delivering timely and effective national marketing campaigns that drive awareness and behaviour change. Please apply with your CV and cover letter detailing the below essential criteria: Proven ability in developing effective digital marketing plans from planning to evaluation across multiple channels to meet audience needs. Ability to create and develop high quality, innovative content (including videos, photos and audio) across platforms and channels including social media, blogs and emails. Experience of using social media management tools such as Sprout social. Ability to use and tell stories, including case studies, to maximise understanding and impact of communications campaigns and to identify opportunities for reactive social media content. Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way. Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service. Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed. We re a flexible employer, so this role may suit anyone who d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview. The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales. Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently. We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees. Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application. Please note, in the event of a high number of applications, we reserve the right to close the application early. This vacancy closes at 23.59 on the closing date. For more information about the organisation, our values and benefits please see the following link - Information, values and benefits Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants