Join our award‑winning contact centre and play a vital role in supporting people when they need it most. Contract: Permanent⏰ Hours: 37.5 per week Salary: £25,528.04 Why You’ll Love Working With Us Financial Benefits Blue Light Card discounts, up to 5% employer pension contribution, and long‑service recognition. Health & Wellbeing Access to Doctor Line for GP phone consultations, a 24/7 Employee Assistance Programme, and support from trained Mental Health First Aiders. Work–Life Balance A paid day off for your birthday, consistent scheduling, and competitive family‑friendly benefits. Career Growth Paid training, opportunities for accredited development, and clear pathways for progression. The Role This is not a cold‑calling role. You’ll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters. We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you’ll join a collaborative team with strong support, ongoing development, and a workplace that values your impact. Training & Working Pattern Your journey begins 13th July 2026 with 4 weeks of onsite training (Mon–Fri, 8AM–4PM).After 5 months onsite, you’ll have the option to move into hybrid working. Shifts run between 8AM and 8PM, with an alternate Sunday shift Ready to join a contact centre that truly makes a difference? Apply now and start your journey with us. Full job description:https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf