The Nicolaudie UK office in Brighton is seeking a detail‑oriented and proactive Technical Support Specialist to work within our architectural lighting team. This is an exciting opportunity to join a growing team, developing pioneering software and hardware dedicated to lighting control. The successful candidate will play a key role in ensuring our software, firmware, and hardware products work smoothly across Mac, Windows, iOS, and Android. The role will have a focus on methodically testing software and hardware, as well as helping with reporting bugs and feature requests. You will have the opportunity to test new software features and work with our team of developers, both in‑person in the UK and remotely with our other offices. Other responsibilities of this role include answering support tickets and providing technical support over the phone, as well as occasionally managing basic repairs and product exchanges. Please note: this role allows up to 2 days working from home, with the rest of the week spent in our central Brighton office. During the initial induction and training period, you will be expected to be in the office 5 days per week.
Key Responsibilities
* Ensure software, firmware, and hardware work smoothly across Mac, Windows, iOS, and Android.
* Test software and hardware, report bugs and feature requests.
* Answer support tickets and provide technical support over the phone.
* Occasionally manage basic repairs and product exchanges.
The Nicolaudie UK team was established in 2015 and is based in Brighton.
Qualifications
* A good level of secondary education
* Effective problem‑solving skills, with proven experience
* Good time management and organisational skills, with the ability to work to deadlines
* A proven ability to resolve technical issues
* Good communication skills, able to develop a good working relationship with customers
* Experience working as part of a team
Desirable Qualifications
* Creative background or experience
* A degree in a technical or creative subject
* Some experience working with customer support
* Experience within the entertainment or architectural lighting industry
* Coding experience
About Nicolaudie Group
At Nicolaudie Group, we've been innovating in the world of lighting control since 1987. Pioneers in our field, we designed the first computerised lighting controller for Amiga computers. Today, with over 35 years of expertise, we develop cutting‑edge software and hardware used in the world's largest architectural and entertainment lighting projects. We regularly innovate with other protocols and technologies such as DALI and addressable LED control.
Benefits
* 25 days holiday, plus bank holidays
* Hybrid working (3 days on‑site, 2 days remote)
* Weekly company lunch
* Dedicated learning and development time
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