Tour & Experience Assistant - 16 hours per week
What do you need to know about Adnams and our Team?
We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation.
We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities.
At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness.
What are we looking for?
An exciting opportunity has arisen for a part-time Tours & Experiences Assistant to join Adnams.
As the Tours & Experiences Assistant, you will be the 'face' of the Adnams Tours Centre. Your helpful, can-do approach and passion for great service will create an amazing guest journey.
The successful candidate will:
* Have excellent interpersonal skills and the ability to connect with others.
* Happy to liase with different departments within Adnams to ensure all our visitors have the best possible service and understanding of our products and tours.
* Have an interest in Southwold and the local area, able to effectively co-ordinate both the tour guides and up to 14 tours and their guests in peak season.
* To maintain a consistent professional persona with excellent customer service skills
* Manage email and telephone enquiries promptly, helpfully, politely, and with a positive attitude.
* Possess a good command of English both verbally & written and have excellent communication skills.
* Have great working knowledge and experience in using MS Teams, Excel, data entry, and Microsoft Outlook.
* Be flexible and pick up additional hours when required.
This is an exciting and varied role, we need a proactive individual with a love of customer service, a person that thrives on delivering exceptional service and enjoys helping, assisting and guiding people. You ideally will have previous experience within hospitality, guest services, event co-ordination or reception.
What's in it for you?
Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.
What's in it for you?
Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people.
Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone.
We offer an excellent package including a Competitive Salary, Company Pension and Life Assurance, Share Incentive Plan, 28 days holiday, Career Development Opportunities, Wellbeing Programmes and fabulous employee discounts
Job Type: Part-time
Pay: £12.21 per hour
Expected hours: 16 per week
Work Location: In person