Role: Senior 2nd Line Engineer
Location: West Midlands
Salary: £28,000 - £32,000 DOE
Experience: Prior experience in a Managed Service Provider (MSP) environment is essential.
Overview
We are seeking a skilled and motivated Senior 2nd Line Engineer to join a well-established and growing IT services business based in the West Midlands. This is an exciting opportunity for an experienced IT support professional looking to take the next step in their career within a dynamic and customer-focused environment.
Key Responsibilities
You'll be responsible for providing high-level 2nd line support, assisting with troubleshooting, administration, and project-based tasks across a variety of client environments.
Core Skills & Experience
* Active Directory – User account creation, management, and permissions.
* Group Policy (GPO) – Creation, management, and enforcement of policies.
* Microsoft Exchange – Basic support and troubleshooting.
* Microsoft Office (2007–2016) – Installation, configuration, and user support.
* Microsoft 365 – User administration, troubleshooting, and migration experience.
* Remote Desktop Services / Terminal Server – Account creation and server-level troubleshooting.
Desirable Skills
* Windows Server (2008 / 2008 R2 / 2012) – Basic administration and troubleshooting.
* Citrix – Troubleshooting connection and access issues.
* Backup Solutions – Knowledge of common backup technologies and storage management.
* Networking Fundamentals – Understanding of LAN/WAN technologies including TCP/IP, DHCP, DNS, IP addressing, VPN, switching, routing, and wireless access.
* Application Support – Ability to troubleshoot and support third-party and bespoke applications.
Please apply