Telecare & Technology Enabled Care (TEC) Service Officer
Herefordshire Council, Permanent, Location: Hereford, Hours: 18.5 hours (Part‑time), Salary: £25,989 - £28,142 (Pro Rata), Closing date: Thursday 22nd January.
We are seeking a Telecare & Technology Enabled Care (TEC) Service Officer to join our Independent Living Services team. In this role, you will help adults live safely and independently by supporting the delivery of personalised telecare and assistive technology solutions.
Responsibilities
* Support the planning, administration and delivery of telecare and TEC services in line with individual OT/AEO assessments.
* Undertake financial, clerical and administrative tasks, including equipment requisitions, purchase orders and data entry across relevant IT systems.
* Assist with service performance reporting, including collating and maintaining accurate service user data, financial transactions and equipment monitoring.
* Work collaboratively with internal colleagues and external partners to ensure an integrated service that meets current and future needs.
* Promote user choice and participation, supporting service users and carers to achieve outcome‑led, personalised goals.
* Respond to changing service requirements while adhering to statutory frameworks such as the Care Act 2014.
Qualifications
* Experienced in delivering administrative support in a health, social care or related setting.
* Knowledgeable about telecare, assistive technology and personalised support solutions.
* Skilled in accurate data entry, record keeping and financial transaction monitoring.
* Able to communicate effectively with a wide range of stakeholders, including service users, carers, colleagues and external providers.
* Flexible, proactive and able to respond positively to changing service demands while ensuring quality and compliance.
* Committed to safeguarding and promoting the welfare of adults.
We Offer
* Salary range of £25,989 - £28,142 0.41FTE HC05 (Pro Rata)
* Enrolment in the Local Government Pension Scheme (LGPS)
* Career progression: clear pathways to progress
* Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period.
* Flexible working: including the potential for job‑sharing, part‑time hours and agile working.
* Employee Assistance Programme: 24/7 access to support and counselling.
* Payment of professional membership fees (based on role requirements).
* Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits (including savings, cash back and discounts).
Reasonable Adjustments
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Commitments, Covenants and Statutory Obligations
* Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
* Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
* Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
* We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
* We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world‑class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all‑age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
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