Job description
Location: Lurgan
Salary: £30,000 per annum
Hours: Full-time
Shift Pattern: 4 on / 4 off (two days followed by two nights - 6am-6pm / 6pm-6am)
What's in it for you:
When you join Mitie, you become part of a team that values expertise, collaboration, and career growth. Our market-leading benefits package includes:
1. Virtual GP access for you and your household
2. Salary Finance scheme - access up to 50% of earned pay before payday
3. Flexible benefits platform (Choices) to purchase additional holidays, insurance, or tech
4. High street discounts via the MiDeals platform
5. Cycle-to-work scheme
6. Life cover up to 4x your salary
7. Enhanced pension contributions
8. Save-as-you-earn and Mitie Matching Share Plan (with potential free shares)
9. Recognition through our Mitie Stars awards, with monthly prizes and a £10,000 annual top prize
10. Comprehensive training and development opportunities
11. We will consider flexible working requests from day one of employment.
About the Role
We're recruiting for a Security Systems Technical Support Engineer to join the MiTec team based in Lurgan. This role provides critical support to customers and field engineers, helping to resolve issues remotely and ensure the efficient operation of fire and security systems. You'll work alongside our Customer Services and Scheduling departments, reducing the number of calls requiring field attendance through remote diagnostics and expert advice.
Key Responsibilities
12. Provide technical support to end users and engineers, both internally and externally
13. Deliver first-line support and attempt remote resolution before escalation to field engineers
14. Use remote diagnostic tools to resolve fire and security-related issues
15. Prioritise workload to meet contractual deadlines and service level agreements
16. Provide accurate information to scheduling and customer teams
17. Support the Service Scheduling Team when required
18. Maintain high standards of customer service and communication
Essential Requirements
19. Minimum of 3 years' experience across multiple disciplines, including Intruder, CCTV, Access Control, and Fire
20. Excellent telephone manner and customer focus
21. Strong interpersonal and communication skills
22. Ability to prioritise workloads in a fast-paced environment
23. General product knowledge of fire systems
24. Network/IP-based product experience
25. Team player with a proactive attitude
Desirable Experience
26. UDL software experience across Galaxy, ATS, and Intruder Alarm Panels
27. Familiarity with Cash4Windows
28. Experience with enterprise-level CCTV systems ( Cathexis)
29. Experience with enterprise-level Access Control systems and remote programming
30. Strong understanding of IP/network infrastructure