Project & Technical Support Officer
4 days ago Be among the first 25 applicants
This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Your new role
Are you a proactive and customer-focused IT professional with a strong understanding of Microsoft 365, the latest Microsoft server technologies, Wi-Fi, and network infrastructure? Do you enjoy getting out and pride yourself on delivering the best face-to-face support?
This is a hybrid role, part WFH and part site-based, so you need your own transport, but mileage is paid.
What you'll need to succeed
Key Responsibilities:
* Technical Support: Provide comprehensive support for educational applications, cloud technologies, and network infrastructure, ensuring efficient resolution of issues and proactive maintenance.
* System Management: Manage installation, upgrade, and maintenance of network infrastructure and applications, ensuring systems are updated and functioning optimally. Maintain all technical documentation relating to a customer site.
* Project Assistance: Collaborate with the Project Manager on digital transformation projects, managing planning and implementation phases.
* Service Support: Act as a senior point of reference for service desk colleagues, maintaining open communication with clients throughout incident resolution.
* Quality Service: Strive to deliver high-quality service, demonstrating a commitment to customer care and effective communication with both technical and non-technical staff.
Requirements:
Proficient in Microsoft 365 administration and management, including Entra ID and Intune. Understanding of Microsoft server technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP, iSCSI, WDS, MDT, Print Management. Experience with wired and wireless network solutions, HP Aruba, and CISCO Meraki is favorable. Proficient in supporting and managing MDM solutions, with Meraki and Intune being advantageous. Experienced in Windows desktop end-user support.
What you'll get in return
Excellent benefits package
Flexible hours
What to do next
If you're interested, click 'apply now' to send your CV or contact us for a confidential career discussion. If this role isn't quite right, reach out for other opportunities.
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Additional Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Education
* Industries: Data Infrastructure and Analytics
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