Work Pattern: 9:00AM - 5:00PM
Location: Sale Road, Norwich, NR7. Travel to other sites in and around Norfolk and Waveney as required.
Travel: A driver’s licence with business insurance and access to a vehicle is essential for this role. Mileage is paid at 45p per mile.
Salary: £25,134 per annum (pro rata for part‑time hours)
Norfolk and Waveney Mind is seeking a proactive and organised Quality Assurance Administrator to provide essential administrative support to our Assurance team. This role plays a key part in supporting organisational risk management, quality, compliance, auditing, and health and safety activities, helping to ensure our services remain safe, effective and high quality.
About the role
You will support the Quality Assurance Department with the day‑to‑day administration of quality assurance, health and safety, and compliance functions. This is a varied role requiring strong attention to detail, the ability to manage data accurately, and confidence working with policies, procedures, and reporting systems. This role reports into the Quality Assurance Manager.
Key responsibilities
* Quality Assurance & Compliance
* Administrative support to the Quality Assurance team, including planning, monitoring and maintenance of audit and compliance tools
* Assist in compiling monthly reports on compliments, complaints, incidents and service quality
* Support the administration and maintenance of organisational policies and procedures
* Ensure accurate logging, updating and reporting of incidents for internal monitoring and external reporting requirements
* Support the administration of service continuity plan testing and follow‑up actions
Health and safety responsibilities
* Review records of inspections and produce reports as required
* Support documentation, tracking and follow‑up of incidents and accidents, and produce statistics for managers when needed
* Monitor health and safety registers, including risk assessments, and follow up on updates and compliance
* Support the Quality Assurance Officer with the effective administration and record‑keeping of Health & Safety committees or working groups
* Maintain a working knowledge of Health and Safety Executive legislation and relevant updates, attending appropriate training as required
About you
You will be well organised, methodical and confident working with data and documentation. You will have strong administrative skills, good IT literacy (including spreadsheets and databases), and the ability to prioritise tasks within a busy department. Experience in quality assurance, compliance, health and safety or a regulated environment would be desirable but is not essential.
Equity statement
We welcome applications from people from all ethnicities, genders, sexual orientations, socio‑economic classes, religions and disabilities. We also value and actively encourage applications from those with lived experience of mental health, recognising that your personal journey can bring unique insight and empathy that helps others feel heard, supported and valued. At Norfolk and Waveney Mind, we are committed to fostering a diverse and inclusive environment where everyone passionate about mental health feels respected, valued and supported.
Safeguarding statement
Norfolk and Waveney Mind is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. Employment is subject to a satisfactory DBS check as well as other safeguarding checks.
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