Salary: £30,000 - 35,000 per year Requirements: Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing and switching Hands-on experience with Cisco networking technologies, including Catalyst switching and wireless (WLC/ISE) Hands-on experience with Fortinet platforms, including FortiGate, FortiManager, FortiAnalyzer, FortiEMS, and SD-WAN Experience supporting WLAN, VPNs, firewalls, and modern network security practices Practical knowledge of network monitoring and logging, including SNMP, Syslog, dashboards, and alerting Strong troubleshooting and analytical skills with a structured, methodical approach Experience maintaining secure, standardised, and well-documented environments Ability to work effectively across operational support and project delivery activities Proven experience in 2nd line (or higher) network engineering roles supporting multi-site or business-critical environments Demonstrated experience delivering operational change, incident resolution, and service improvement Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments Experience contributing to secure, resilient, and supportable network designs Confident verbal and written communicator with both users and colleagues Self-motivated, disciplined, and able to prioritise workload effectively Calm and professional when working in a fast-paced environment Willingness to research innovative technologies and propose effective solutions Strong team player with a collaborative mindset Strong stakeholder management skills, able to operate effectively from front-line teams to senior leadership Excellent communication skills, with the ability to translate complex technical issues into clear, simple messages for non-technical audiences Analytical and structured problem-solving approach, particularly under pressure during major incidents Agile mindset with experience of Agile project and programme delivery methodologies Strong decision-making capability, with commercial awareness and financial literacy Ability to manage risk, balance competing priorities and deliver outcomes in pressured environments Responsibilities: Provide 2nd line network support, owning escalated incidents through diagnosis, root cause analysis, resolution, and implementation of permanent fixes Triage and prioritise network incidents based on business impact, severity, and operational risk, maintaining accurate ticket updates and documentation Design, deploy, configure, and support secure, resilient LAN, WAN, WLAN, SD-WAN, and datacenter networks Configure, manage, and maintain Cisco and Fortinet network and security platforms, ensuring stability, performance, and compliance Perform routine maintenance and lifecycle activities, including upgrades, patching, configuration hardening, and validation testing Monitor network performance, availability, and capacity, proactively identifying risks and improvement opportunities Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams, vendors, and stakeholders, clearly communicating progress, risks, and issues Produce and maintain high-quality technical documentation, standards, and knowledge transfer materials Contribute to continual service improvement, technology lifecycle planning, and operational best practice Act as a technical escalation point and support or mentor engineering colleagues where required Technologies: Cisco FortiGate Support ITIL LAN Network Security TCP/IP WLAN More: We are recruiting for a Network Engineer based in Coventry who will be responsible for the design, delivery, optimisation, and support of secure, resilient network infrastructure across operational environments. Our company offers a range of benefits including a Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, and a hybrid working model. We are dedicated to investing in the personal and professional development of our team members while ensuring a supportive work environment that promotes employee wellbeing. last updated 20 week of 2026